Questions frequently asked by Limo & Black car service Providers
Read these to learn why your business should be listed with Airport Rides
There are over 163,000 limousine & black car service businesses in the USA alone. Each has its own website. Getting a website to stand out among thousands of others is no child's play. You know how to best run your services business and you already know how much ongoing spend it takes to just get yourself in front of customers.
When customers find our website, they automatically book with the providers listed on our site. Business comes to you, all you have to do is be listed on the platform and be highly rated
The Airport Rides team has expertise in technology. When you list with us, you get the advantage of our technology on your side. We take care of the listing & booking services & the marketing tech. You simply focus on providing stellar services.
visit https://airportrides.in/list to learn more about listing your services on Airport Rides.
WHAT WE ARE
HOW DOES THIS WORK
All trips booked on Airport Rides are prepaid. The payment for the services is on the basis of the trip rates set by the provider whose services are booked by the client. As soon as the trip is received, full details about the trip are communicated to the provider, these details include the trip amount, terms of service, inclusions/exclusions, applicable platform fees due to Airport Rides, Nett earnings for the provider etc.
The payment is collected by a payment services provider appointed by us. They hold the funds until the trip is completed. With each trip, they receive instructions on the amount payable to the provider and the platform service fees payable to Airport Rides. Upon completion of the trip, the funds due to to the provider and to Airport Rides are released after deduction of any applicable payment gateway fees.
clients have an opportunity to provide a review or raise a complaint within 3 days of completion of a trip. If a complaint is raised, The provider has the first opportunity to resolve the concerns. If the concerns are not resolved by the provider, the issue can be escalated by the client to Airport Rides for mediation/dispute resolution. In such an event, if is determined that the complaint was due to an avoidable service issue on part of the provider, any refund or credits to be issued to the client will need to be borne by the provider
Clients prepay for bookings when they book your services on our platform. This amount is collected by a payment processing company that we have selected for our platform. When you list on our platform, you appoint the payment processing company to collect payments on your behalf. You also authorize them to deduct their gateway fees (typically 3.5%) and to pay us our platform fee. They send the remaining amount to your account within one week (typically 3 days) of trip completion.
- There are over 160K Limo companies in the US. Thats more than a 1000 companies in every major city. And up until Airport Rides came along, there was no single location for a customer to find a good limo / black car provider in any given city. Now, you can simply visit Airport Rides to find a top notch limo service where you travel to in the United States. By being listed on Airport Rides, you benefit from this amazing visibility and reach
- Booking a limo generally involves calling someone or asking for a quotation. Not on Airport Rides, Clients enter their requirements nd they can immediately get a list of providers, see their prices (we quote on your behalf based on how you've setup your rates list) and pay for the trip. We make it easy for clients and for you to receive bookings
- Airport Rides has standardized the service expectations - We handpick providers in every city, we collect ratings from every customer and we ensure great quality of service is delivered by anyone who has listed their services on our platform. This ensures only the very best and most reputed providers are listed. Being listed, makes you a part of that elite group of transport services
- When you list on Airport Rides, you get the advantage of all our technology expertise. We focus on marketing, branding and demand generation. You need to stay focused on providing awesome services. Being listed, gives you this benefit of receiving ongoing customer demand
- When you list on Airport Rides, we power you with all our technology with dedicated QR codes that we create for your business. Please these QRs in your vehicles to connect with customers. Even the ones who haven't yet booked you through Airport Rides. When a cusotmer scans that QR that customer can write reviews for your business, see your ratings and bookmark you for future bookings. In fact, if you wish you can also enable a full customer support & engagement interface through that QR code
- We also power you with pricing intelligence & with a promotions engine enabling you to adjust your pricing (to ensure your services are priced right) and also to offer seasonal or event based promotions to potential clients
- We also provide our transport partners with software widgets that you can place on your business website. The widget is a tiny piece of code you embed on your website, that enables a badge on your website saying your business is on Airport Rides. That widget when active, creates a link from your showcase page on Airport Rides to your business website. This enables clients to visit your website when they land on your showcase page on Airport Rides. Airport Rides has 1000's of users visiting its website every day and those clients can now also discover your website because you are a provider on our platform
The travelers who book your services on Airport Rides are global citizens in the middle to upper socioeconomic class. Most are looking for large SUVs, some for high-end luxury.
Each of our clients, deeply value their time and are looking for extra comfort getting in and out of Airports when they travel. They all lean towards safety, comfort, discretion and quality service. What the love about us is we can provide them access to the best service providers in every city and that all travel arrangements are made before they begin to travel. That added peace of mind is invaluable to them.
Most users on our platform travel often for work or for pleasure. They are looking for a higher class of service - and love it that we have handpicked black car services in every city, services are prearranged, include flight tracking and come with complimentary waiting. Its everything that they need to travel peacefully and safely.
All travelers on our platform are looking for private, safe, comfortable, smooth & discrete transport options in cities they visit. We have relationships with these clients and we are always looking to promote transport providers who can extend to our visitors the same top tier services they have come to expect from other providers on Airport Rides.
When a traveler books the transport services through Airport Rides they are expecting a consistent, top-tier service irrespective of whether they are riding in New York, Orlando, Los Angeles, London, Barcelona, Tokyo, Singapore or in Mumbai for that matter. They are always received in a Luxury vehicle by a well-mannered, well-groomed professional who tracks their flight, is on-time, picks them up curbside, assists with luggage and securely transports them to their destination.
What the clients expect is a chauffeur who is well-dressed, well spoken, discreet, knows their way around the city and can get them to or from the airport to their preferred destination quickly, safely and in style. Vehicles being used to serve the clients on Airport Rides are required to be preferably newer (5 years or newer), very well maintained, premium grade, comfortably appointed (preferably leather) interiors and driven by a well-dressed, groomed and well mannered professional.
The vehicle for hire business is a relationships based business. High end clients are looking for top-tier services wherever they go. Every black car service is able to serve their clients only in the cities where they have their own cars & drivers. For everywhere else, the providers depend on a trusted set of affiliates to serve their clients. For anyone who has been in the limosine or black car for hire business, you already know how the affiliate commission and farm-out structures work and how inefficient they can be sometimes.
Every independent provider typically has their own website, their own social media handles and spends so much energy in building those affiliate relationships. However, most of you are transport providers not technologists. Your business can growth can be much better if gain access to cutting edge technology to help you manage & grow your business. Airport Rides is a technology platform where we provide you with all the technology you will need to run your transport business and to be discovered by other providers and also by clients.
At Airport Rides, we believe in building a transparent network of trusted partners that spans all geographies. So customers can easily find them and arm the providers with technology (like the QR code we provide) so you can help clients discover your business.
We wish for our clients to have the best services possible in every city they visit. So, we have established a clear set of service standards that every provider listing on Airport Rides must comply with.
Every provider listing on Airport Rides receives their own dedicated listing page. We call this the "Transport providers profile page".
We even provide you with a 'personalized QR code' that each provider must affix in their vehicles. This QR code enables your Airport Rides profile to be more easily discovered by clients and your businesses popularity to grow. Those who deploy the QR in their vehicles can grow their business much faster.
Every client booking services on the Airport Rides platform is able to see all the details on the Transport providers profile page and can book the provider directly from our website/platform itself. Transport providers are responsible to provide complete transparency on their vehicles, drivers, rates and service areas. Clients can view it all and are able to book the provider they like in the city they are visiting. All trips are prepaid and Airport Rides (through a third party) processes the payments. The transport provider receives the payment and pays the Airport Rides listing fees every time they do business through the platform. Everybody wins on Airport Rides!
If you are an Independent Operator, we require the following from you -
- BE ORGANIZED AS A BUSINESS ENTITY
- PROVIDE A COPY OF YOUR PERMITS & LICENSES (CITY/COUNTY APPROVAL TO OPERATE AS A CHARTER/LIMO)
- YOUR BUSINESS CARRIES COMMERCIAL INSURANCE. LIST US AS AN ADDITIONAL INSURED ON YOUR COI. UPLOAD COI AND ENDORSEMENTS
- PROVIDE US A NOTARIZED AFFIDAVIT DECLARING YOU ARE AN INDEPENDENT OPERATOR LICENSED TO OPERATE AND OPERATING IN LEGAL COMPLIANCE WITHIN YOUR JURISDICTION
- YOUR VEHICLES HAVE THE LEGALLY REQUIRED LIVERY TAGS/PLATES
- YOU MUST AGREE TO OUR LISTING TERMS & CONDITIONS
- YOU MUST COMPLY WITH OUR SERVICES STANDARDS
- YOU HAVE A SQUEAKY CLEAN MOTOR VEHICLE RECORD. Upload driving record/report from your local authority.
- HAVE A SQUEAKY CLEAN CRIMINAL BACKGROUND CHECK
- IT’S A PLUS IF YOU HAVE PAST EXPERIENCE SERVING HIGH END CLIENTS
- YOU ARE RATED IN THE TOP 5% OF SERVICE PROFESSIONALS IN YOUR INDUSTRY. WE HAVE ZERO TOLERANCE FOR POOR CUSTOMER SERVICE
If you are a Fleet Owner, we require the following from you -
- YOU MUST HAVE A FLEET OF VEHICLES (WITH THE CORRECT TAGS/PLATES)
- PROVIDE A COPY OF YOUR PERMITS & LICENSES (CITY/COUNTY APPROVAL TO OPERATE AS A CHARTER/LIMO)
- YOU USE SOME DISPATCH SOFTWARE & ARE ABLE TO RECEIVE ORDERS VIA GNET
- PROVIDE US A NOTARIZED AFFIDAVIT SIGNED BY A MEMBER OF YOUR MANAGEMENT TEAM DECLARING THA YOU ARE A FLEET OWNER LICENSED TO OPERATE IN YOUR JURISDICTION AND AFFIRMING THE BELOWDownload, Complete & Sign this form in the presence of a Notary public
- YOUR DRIVERS HAVE A SQUEAKY CLEAN MOTOR VEHICLE RECORD
- YOUR DRIVERS HAVE A SQUEAKY CLEAN CRIMINAL BACKGROUND CHECK
- YOUR VEHICLES & DRIVERS MEET THE LOCAL REGULATORY REQUIREMENTS
- LIST US AS AN ADDITIONAL INSURED ON YOUR COI. UPLOAD COI AND ENDORSEMENTS
- YOU MUST AGREE TO OUR LISTING TERMS & CONDITIONS
- YOU MUST COMPLY WITH OUR SERVICES STANDARDS
Information your insurance agent will need
Provide these points to your insurance agent.- Certificate of insurance
- Must show the insurance cover amount, the parties/drivers insured and details of the vehicles insured.
- Must show Airport Rides as an additional insured
- A 30 day written notice endorsement - This means that your insurance must notify us if there is any change to the insurance policy, coverage or terms. We require that you have coverage while you are listed with us and for this reason we must be notified if your coverage changes or lapses.
- A copy of your additional insured endorsement showing Airport Rides was added as an additional ACORD 101 form
About the additional insured
Name of the Additional insured: Right Stuff Traders LLC d/b/a Airport Rides.Our address: 9500 Arboretum Blvd Suite 370, Austin, TX 78759.
Email for notifications: [email protected] Give them the link to this sample COI >> https://cdn.airportridesanywhere.com/cdn/ar/AR-coi-sample.pdf
Once your paperwork is approved, you are going to setup your business showcase on our platform -
- GET OUR MOBILE APP FOR PROVIDERS
- FROM WITHIN THE APP, YOU SETUP YOUR FLEET ON OUR PLATFORM (VEHICLE CLASSES, COUNT, IMAGES)
- YOU SETUP YOUR BUSINESS SHOWCASE PAGE
- YOU SETUP YOUR RATES LIST (OUR TECH WILL GUIDE ON GOING MARKET RATES)
- WE POWER YOU WITH QR CODES THAT WILL DRIVE MARKETING AUTOMATION & ENABLE YOUR BUSINESS TO PROMOTE ITS REPUTATION
- WE WILL PROVIDE YOU WITH SOME CODE SNIPPETS THAT WILL ALLOW YOU TO SHOWCASE A BADGE ON YOUR WEBSITE THAT SAYS "We're on Airport Rides". WHEN THAT WIDGET IS ON YOUR WEBSITE, YOUR SHOWCASE PAGE WILL DIRECTLY SHOW A LINK TO YOUR BUSINESS WEBSITE. THIS IS HUGE FOR YOUR BUSINESS WEBSITES SEO
- OUR TECHNOLOGY ENABLES YOU TO CONNECT WITH CLIENTS & RECEIVE DIRECT BOOKINGS
- YOU DEFINE YOUR PROMOTIONS & SPECIALS (OUR TECH MAY PROVIDE GUIDANCE)
- YOU ARE GAIN TRUST OVER TIME & REAP THE BENEFITS OF THE COLLECTIVE GOODWILL OF ALL THE AWESOME BUSINESSES THAT ARE LISTED ON AIRPORT-RIDES
Every transport provider who lists on Airport Rides is expected to pay us a platform & listing fee everytime they receive a booking through the Airport Rides ecosystem. Our platform fees can be viewed on our listing page For now, every single person transport service business joining Airport Rides receives a free 6-month subscription to The Service Bridge.
You can be listed on 'Airport Rides' even without a subscription to 'The Service Bridge'. However, subcribers to "The Service Bridge" enjoy discounted listing & platform fees in Airport Rides. Visit https://airportrides.in/list to learn about the benefits of being listed on Airport Rides.
- Make sure you clearly understand the geography that you operate in. Setup rates for all the popular routes. This helps your profile get the SEO coverage you deserve.
- Before publishing your rates, check the competition. Set your rates to be within +/- 10% of what your competitors offer for a comparable class of service. One good way is to gauge the market is to check the prices offered by Rideshare providers for a comparable vehicle class as yours.
- Do not price yourself too low, but not too high either. Is the price you set aligned with your hourly or per mile rates? A slight discount over your time & distance rates is a good idea for popular routes.
- There are some routes you do not wish to serve, mark your rates up on those routes. If you get a booking on that route, atleast the above market fare will make you feel better about it.
Not at this time, All providers listing their services on Airport Rides get a dedicated profile page like https://airportridesanywhere.com/d/p21-2-41867.
As of now, We do not offer the ability to attach custom domain names to provider listing pages. However, soon we will be providing a widget using which your listing page will link to your business website.